CURRENT ACCOUNTS

TSB account switching: CASS, payments and checks

Eleanor PriceUpdated 2026-09-2810 min read

Quick answer

A TSB switch is still a standard CASS move underneath any cash promotion: seven working days, old account closed, eligible regular payments transferred. Incentive terms can change quickly, so check the live offer on the day you apply and judge TSB on the account you will keep afterward. TSB has run a 2026 switch offer for eligible Spend & Save and Spend & Save Plus customers; the published terms say the offer can be withdrawn.

A full CASS switch is deliberately mechanical, but your finances are not. The service can move many regular payments and close the old account; it cannot decide whether the new account is good value or whether a linked service outside the current account needs attention. For this page, that framework is applied specifically to Switching to TSB: what CASS moves and what you should check before the switch.

Choose the switch type and prepare the old account

First decide whether you want a full CASS switch or simply a second account. A full switch normally closes the old current account; keeping both requires a different approach. TSB has run a 2026 switch offer for eligible Spend & Save and Spend & Save Plus customers; the published terms say the offer can be withdrawn. Do not start the process until you are comfortable with the old account disappearing on the completion date. For Switching to TSB: what CASS moves and what you should check before the switch, apply this point to the live TSB terms and your own numbers.

Use the live TSB page for the final figure rather than assuming the number in this guide will remain unchanged. In this article, apply that check to Switching to TSB: what CASS moves and what you should check before the switch.

Prepare the old account as if it were changing address. Clear unexplained pending card payments, download statements you may need, and make sure personal details match at both banks. If the old account is overdrawn, work out how that debt will be repaid rather than assuming the new bank inherits it. For Switching to TSB: what CASS moves and what you should check before the switch, apply this point to the live TSB terms and your own numbers.

For a fair comparison, change only one variable at a time. Keep the same balance, transaction count, borrowing amount or holding period when you compare TSB with an alternative; otherwise the cheaper-looking result may simply come from different assumptions. In this article, apply that check to Switching to TSB: what CASS moves and what you should check before the switch.

What CASS moves and what still needs manual attention

CASS is designed to move the core current-account plumbing: the balance and many regular payments. CASS transfers eligible regular payments and closes the old current account on completion. That automation is valuable, but it is not a reason to stop checking. Keep a list of salary, benefits, important Direct Debits and annual subscriptions so you can verify them afterwards. For Switching to TSB: what CASS moves and what you should check before the switch, apply this point to the live TSB terms and your own numbers.

A useful test is to write the downside beside the benefit. In this article, apply that check to Switching to TSB: what CASS moves and what you should check before the switch.

Some relationships sit outside the switch. Open Banking permissions, merchant card subscriptions, linked savings, investment services and finance agreements may need separate action. Build a short 'manual move' list before the seven-working-day clock starts. For Switching to TSB: what CASS moves and what you should check before the switch, apply this point to the live TSB terms and your own numbers.

Do not count a feature twice. In this article, apply that check to Switching to TSB: what CASS moves and what you should check before the switch.

Timing, incentives and the first week after the switch

If TSB is offering cash or another incentive, read the offer as a separate contract. Spend & Save Plus currently costs £3 a month and can pay £5 monthly cashback when its debit-card condition is met. Note every deadline and exclusion. A switch can complete successfully while the incentive fails because one pay-in, Direct Debit or app-login condition was missed. For Switching to TSB: what CASS moves and what you should check before the switch, apply this point to the live TSB terms and your own numbers.

Keep a small buffer for timing. In this article, apply that check to Switching to TSB: what CASS moves and what you should check before the switch.

Choose a completion date that avoids the day before rent, mortgage, payroll or a major annual bill. Seven working days is predictable; your merchants are not. Leaving a few quiet days around the switch makes it easier to spot a payment that did not behave as expected. For Switching to TSB: what CASS moves and what you should check before the switch, apply this point to the live TSB terms and your own numbers.

The product should fit the next year, not only the month in which you apply. In this article, apply that check to Switching to TSB: what CASS moves and what you should check before the switch.

Statement checks, evidence and final closure controls

Worked example: A £150 or £200 one-off incentive sounds large, but an account that costs £3 a month is £36 a year before cashback. Put the permanent fee and your likely cashback on the same page as the promotional payment. The point is to compare temporary value with the permanent economics of the account. If the ongoing fee, overdraft cost or service model is wrong for you, a one-off payment rarely fixes that for long. For Switching to TSB: what CASS moves and what you should check before the switch, apply this point to the live TSB terms and your own numbers.

Write down the decision rule before you shop. That keeps the comparison disciplined. In this article, apply that check to Switching to TSB: what CASS moves and what you should check before the switch.

After completion, check the closing balance, first new-bank statement and the next cycle of every important Direct Debit. Keep screenshots or PDFs of the switch confirmation and incentive terms until the bonus is paid and the first full billing month has passed. For Switching to TSB: what CASS moves and what you should check before the switch, apply this point to the live TSB terms and your own numbers.

Finally, save the page or PDF used for the decision and the date you checked it. In this article, apply that check to Switching to TSB: what CASS moves and what you should check before the switch.

Download recent statements from the old bank
Check addresses match at both banks
List Direct Debits, standing orders and salary
Record linked apps and services CASS will not move
Read every incentive condition and deadline
Check the first full billing cycle after completion

Sources and verification

MYBANKANSWERS VERDICT

Eleanor Price - Editorial view

Use CASS for convenience, not as a substitute for choosing the right account. With TSB, the switch itself is the easy part; the work is checking overdrafts, linked services and the economics after any incentive. I would not move a long-standing main account for a bonus unless the destination account would still be acceptable with the bonus set to £0. Applied to Switching to TSB: what CASS moves and what you should check before the switch, the final check is whether the product still works when its temporary promotion is removed.

MyBankAnswers uses official provider and UK regulatory sources wherever practical. Information is general and does not constitute financial advice.